Problems At Unemployment Call Centers Are Addressed

February 1, 2013
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Officials say they are addressing “busy signal” problems at the state’s unemployment compensation call centers.

Radio PA News reports that Department of Labor and Industry Secretary Julia Hearthway told state lawmakers this week that the two main problems have been glitches with a new telephone system and with automatic redialing technology.  She says January has traditionally been her department’s busiest month, and that they should know more in the upcoming months.

The Pennsylvania State Police have been looking into whether there may have been sabotage during a spike of more than 800 percent in calls last fall at a time when actual claims were down.

This has all been happening as the state receives 30-million fewer federal dollars for the administration of the unemployment compensation system.  Bills have been introduced, which would provide some state resources to supplement federal funding.

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