vcp550 220-802 70-466 70-417 70-243 1z0-060 70-487 m70-301 1z0-599 400-051
Friends link: 350-050 400-051 350-021 ccnp-voice mcdba app-dsk-100 e20-814 m70-301

Problems At Unemployment Call Centers Are Addressed

February 1, 2013

Officials say they are addressing “busy signal” problems at the state’s unemployment compensation call centers.

Radio PA News reports that Department of Labor and Industry Secretary Julia Hearthway told state lawmakers this week that the two main problems have been glitches with a new telephone system and with automatic redialing technology.  She says January has traditionally been her department’s busiest month, and that they should know more in the upcoming months.

The Pennsylvania State Police have been looking into whether there may have been sabotage during a spike of more than 800 percent in calls last fall at a time when actual claims were down.

This has all been happening as the state receives 30-million fewer federal dollars for the administration of the unemployment compensation system.  Bills have been introduced, which would provide some state resources to supplement federal funding.

Venango Weather